When purchasing online, you may pay by credit card, debit card (if the debit card has a credit card logo), check, money order, cash, or purchase order (when accompanied by a check).

The Ordering Process

Here are step-by-step instructions for completing the order process. It may be helpful to print out this FAQ to assist you in placing an order.

1. Enter the quantity of the product(s) that you wish to purchase. Do NOT enter the product’s price in the quantity field. If you wish to purchase 1 item, enter "1".
    
2. If you want a paper receipt mailed to you, check the box next to "Check here to receive a paper receipt by postal mail for an additional US$1.50." This receipt will include the names of the products you have ordered, the price of the products you have ordered, any applicable taxes, the total cost of the order, your name, your email address and your shipping address. An additional $1.50 will be added to the total price of your order for this service. If you do not want a paper receipt, leave the checkbox blank.
    
3. Click the button marked "Continue" at the bottom of this page.
    
4. The next screen will display the product(s) you have purchased, the quantity of the product(s), and the subtotal price. Please check to make sure that the product(s) and quantities displayed are correct. This price does not include any taxes which may be applied. The applicable taxes will be displayed on the next screen after you have entered your shipping address.
    
5. Choose your payment method using the scroll bar to the right of where it says “Payment Method”. The default payment method is Visa. If you do not choose a different one, your payment method will be Visa. To select a different payment method, click the arrows to the right of “Visa” on the scroll bar. You can scroll down to our other payment methods, which include all major credit cards (Visa, Mastercard, American Express, Optima, Discover, Diners Club, Carte Blanche, JCB, and Eurocard), cash, check, money order, and purchase order. You can select any of these options as your payment method by scrolling down to your chosen method and then clicking it.
    
6. Select your currency using the scroll bar next to where it says “Currency.” The default currency is US dollars (USD), and all prices are displayed in USD. If you click the arrows to the right of “USD,” you can scroll to our other currency options. Click on the currency option you wish to select. If you select a different currency from USD, our system will automatically convert all prices into your desired currency, and the new prices will be displayed.
    
   Please note that most credit cards offer automatic currency conversion services, and it may be cheaper to select USD as your Currency, even if you use a different currency. Credit cards typically convert currency at a better rate than we do.
    
7. Enter your shipping address in the fields provided beneath where it says “Shipping Address”. You must enter your postal/street address, your city, your state/province (or equivalent), and your zip/postal code. Select your country from the pull-down menu next to “Country.” Yes, you must select “United States” if you live in the United States. You cannot leave the shipping address blank. We require that you enter your shipping address so that the correct taxes are applied.
    
   You will enter your name in the next part of the ordering process, so you do not need to include it in the shipping address. However, if you will be entering a company name as the name for the order, you may wish to enter “Attn:” and your name in the postal/street Address. Then in the same field enter a comma followed by the street address. Don’t forget to include building and room numbers.
    
8. Click the button marked "Checkout" at the bottom of this page.
    
9. The next screen will display the total price of your purchase. If there are any taxes applied to the purchase, they will be added and included in the total price.
    
10. If European VAT has been applied to your purchase price and you have a valid VAT number, click the "Not subject to VAT" link next to the VAT charge display. The next screen will allow you to enter your VAT number. The VAT number will be verified at http://europa.eu.int/comm/taxation_customs/vies/en/vieshome.htm, and if the VAT number is valid, the VAT charge will be removed from the order. If the VAT number cannot be verified, the VAT charge will NOT be removed from the order. You will have to obtain a refund for the VAT from your tax authority when you file your taxes.
     
    If you selected a payment method of credit card (Visa, Mastercard, American Express, Optima, Discover, Diners Club, Carte Blanche, JCB, or Eurocard) continue on to number 11.
     
    If you selected a payment method of check or money order, skip to number 17.
     
    If you selected a payment method of cash, skip to number 21.
     
    If you selected a payment Method of purchase order, skip to number 24.
     
    
11. Enter your email address in the field provided. If you enter an anonymous email address (e.g. a free Yahoo or Hotmail account), your order will not be approved if you are outside the United States. Please use an email account which you pay for or have used a credit card number to sign up for, or which is linked to your place of business.
     
12. Enter the name under which you would like your order to be listed in our database in the "Full Name" field.
     
13. If you are paying by credit card, in the fields provided enter your credit card number, your credit card’s expiration date, the card holder’s name on credit card, and the credit card security ID. There is a link to a diagram which shows how to find your credit card security ID if you are unsure where it is. To prevent fraud, you must enter your credit card security ID for your order to be approved.
     
14. If your credit card’s billing address is the same as the shipping address you entered previously, leave the check box next to “Same as shipping address” checked. You do not have to enter the billing address in this case. If your credit card’s billing address is different from the shipping address you entered previously, please enter the billing address in the fields provided. You must enter the postal/street address, the city, the state/province (or equivalent), and the zip/postal code that your credit card is billed to. Select the country of your credit card’s billing address from the pull-down menu next to “Country.” Yes, you must select “United States” if the billing address is in the United States.
     
    Your billing address MUST match the billing address on record for your credit card for your order to be approved. This billing address should be the same as the address printed on your monthly credit card or bank statement.
     
15. If you are certain that your purchase information is correct, click the button marked "Purchase" at the bottom of this page.
     
16. If you paid by credit card, and your order is approved, the next page you see will be the "Thank You" page. This page will contain the details of your order, including the Transaction ID of the order. Please save this Transaction ID, in case you have questions about your order later and we need to look it up. You can print out this page as a receipt. You will also receive a "Thanks for your purchase" (TFYP) email confirmation within a few minutes. The TFYP will also contain the payment details of your order, as well as any instructions provided by the product supplier for what to do next.
     
    If your order was not approved, the next screen will provide an explanation as to why the order was declined, or it may direct you back to certain fields in the order pages that you need to fill in. You will be given the opportunity to go back to the beginning of the Ordering Process and re-enter your order information. Please check to make sure all your information is correct before trying again. You must enter a paid-for, traceable email address (if outside the US), and the correct credit card information, including card type (Visa, Mastercard, etc.), credit card security ID, and billing address for the order to be approved.
     
    Unless you see the “Thank You” page, your order was not approved. If your order was not approved, and you did not see the Thank You page, your credit card will NOT be charged.
     
    This is the end of the Ordering Process for credit card purchases. The next steps are for the payment methods check/money order, cash, and purchase orders only.
     
17. If you selected check or money order as your payment method, please enter your email address and full name in the fields provided.
     
18. Enter the check/money order number (if available) in the field provided.
     
19. Click the button marked "Purchase" at the bottom of this page.
     
20. The next screen you see will be the "Payment Form". Print out the Payment Form and send it in with your check or money order payment to the address shown on the form. Check and money order payments can take 2-4 weeks to process. Make your check or money order payable to Kagi. When your order is processed, you will receive a "Thanks for your purchase" email confirmation.
     
    This is the end of the Ordering Process for check or money order purchases.
     
21. If you selected cash as your payment method, enter your email address and full name in the fields provided. Cash amounts will be rounded to the nearest paper bill.
     
22. Click the button marked "Purchase" at the bottom of this page.
     
23. The next screen you see will be the "Payment Form." Print the Payment Form and send it in with your cash payment to the address shown on the form. Please send only paper money, no coins. We advise that you enclose the cash in a folded piece of paper. Cash payments can take 2-4 weeks to process. When your order is processed, you will receive a "Thanks for your purchase" email confirmation.
     
    This is the end of the Ordering Process for cash purchases.
     
24. If you are a purchasing agent for someone else, you will want to enter the name and email address of the person who is receiving the product, or if you are ordering software, you should enter the name that you would like the registered user name to be and the email address of that registered user.
     
25. Enter the purchase order number in the field provided.
     
26. Click the button marked "Purchase" at the bottom of this page.
     
27. The next screen you see will be the "Invoice." Print the Invoice. You can provide your purchasing department with a copy of the Invoice so that they can generate a check payment. Make the check payable to Kagi. Send the check payment and the Invoice to the address shown on the Invoice.
     
    * Important: Your order will not be processed until we have received payment!
     
    Please expect 2-4 weeks to process your check payment. You will receive a "Thanks for your purchase" email notification when the order is approved.